Privacy Policy — How abc65 Protects Your Data

1.1 Registration Data

When you create an abc65 account, we collect the information you provide directly in the registration form. This includes your full legal name, date of birth, email address, Bangladesh mobile phone number, and the password you choose. Your date of birth is collected specifically to verify that you are 18 years of age or older, in compliance with abc65's strict 18+ policy. Your email address and mobile number are used as primary contact channels for account notifications, security alerts, and support communications.

1.2 Identity Verification (KYC) Data

To comply with Know Your Customer (KYC) requirements, abc65 may request copies of official identity documents. These may include your Bangladesh National Identity Card (NID), passport, or another government-issued document confirming your identity and age. Where required, we may also request confirmation of your registered payment method — for example, a screenshot of your bKash, Nagad, or Rocket account showing your registered mobile number. KYC documents are stored securely and used solely for identity verification purposes.

1.3 Financial Transaction Data

When you make a deposit or request a withdrawal, abc65 records the transaction details. This includes the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction amount in Bangladeshi Taka (৳), the timestamp of the transaction, and any transaction reference numbers provided by the payment provider. abc65 does not store full card numbers or mobile banking PINs — card payments are processed through secure third-party payment gateways that handle sensitive card data independently.

1.4 Gameplay and Activity Data

abc65 records details of your wagering activity on the platform, including which games you play, the amounts wagered and won, bet history, session durations, and any bonus credits applied to your account. This data is used to maintain accurate account records, to settle disputes, to detect unusual or prohibited activity, and to provide you with a personalised gaming experience where appropriate.

1.5 Technical and Device Data

When you access abc65 through a web browser or mobile browser, our servers automatically collect certain technical information. This includes your IP address, browser type and version, device type (mobile or desktop), operating system, referring URL, pages visited within abc65, and session timestamps. This data is collected for security monitoring, fraud detection, and platform performance analysis — it is not used to identify you individually beyond the context of your registered account.

3.1 Payment Processors

To process your deposits and withdrawals, abc65 must share relevant transaction data with your chosen payment provider. For bKash, Nagad, Rocket, and Upay transactions, this means sharing your registered mobile number and the transaction amount with the respective mobile financial service operator to initiate or confirm the transfer. For Visa and Mastercard payments, transaction data is passed to our card payment gateway partner, which operates under its own PCI-DSS compliant security framework. abc65 does not retain full card numbers on its own servers.

3.2 Game Technology Providers

abc65's casino games are powered by third-party game studios including Pragmatic Play, NetEnt, Microgaming, Spribe, Evolution Gaming, and Ezugi. To enable you to play these games, abc65 passes a player session token and your account balance to the relevant game provider's platform. Game providers do not receive your full name, contact details, or payment information — only the technical session data required to run the game and settle the result.

3.3 Identity Verification Services

Where abc65 uses a third-party identity verification service to assist with KYC document review, your identity documents may be processed by that service. Any such third-party processor is bound by a data processing agreement that restricts them from using your data for any purpose other than the verification task for which they have been engaged.

3.4 Legal and Regulatory Disclosure

abc65 may be required to disclose personal data to law enforcement agencies, regulatory authorities, or courts when compelled to do so by a valid legal process — such as a court order or official regulatory inquiry. In such cases, abc65 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted to do so, notify the affected account holder of the disclosure.

3.5 Business Transfers

In the event that abc65 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material change to this Privacy Policy that results from it before the transfer takes effect.

What Are Cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the site to remember certain information about your visit — such as whether you are logged in — so that you do not have to re-enter details on every page load. Cookies do not contain executable code and cannot directly access other files on your device.

Cookies abc65 Uses

Essential / Session Cookies: These are required for the platform to function. They store your session authentication token so that the platform knows you are logged in, and they keep your account balance and game state consistent across page loads. Without these cookies, the platform cannot operate. These cookies are deleted when you close your browser session or log out.

Security Cookies: abc65 uses security cookies to help detect and prevent fraudulent activity, including CSRF (Cross-Site Request Forgery) protection tokens. These are essential to account security and cannot be disabled without compromising the integrity of your account.

Preference Cookies: These store your optional display preferences — such as whether you have acknowledged certain platform notices. They improve your experience by reducing repetitive prompts on return visits.

Analytics Cookies: abc65 uses first-party analytics to understand aggregate platform usage patterns — for example, which game categories are most visited or at which steps users experience friction. These cookies collect data in an anonymised, aggregated form and are not used to build individual user profiles for marketing purposes.

What We Do Not Use

abc65 does not use third-party advertising cookies, retargeting pixels, social media tracking cookies, or any technology that shares your browsing behaviour with external marketing networks. You will not see abc65 advertisements following you around the web as a result of cookies set on our platform.

Managing Your Cookie Preferences

Essential and security cookies are required for the platform to work and cannot be disabled through the platform interface. You may manage or delete non-essential cookies at any time through your browser's cookie settings. The steps vary by browser:

• Chrome: Settings → Privacy and security → Cookies and other site data.
• Firefox: Settings → Privacy & Security → Cookies and Site Data.
• Safari (iOS/macOS): Settings → Safari → Privacy & Security.
• Samsung Internet (Android): Settings → Privacy → Smart Anti-Tracking.

Please be aware that disabling cookies — even non-essential ones — may affect your experience on abc65. In particular, clearing session cookies will log you out of your account immediately.

5.1 Security Measures

All data transmitted between your device and abc65 servers is encrypted using TLS (Transport Layer Security). Data stored on abc65's servers — including account credentials, KYC documents, and financial records — is protected using encryption at rest. Access to personal data within abc65 is restricted to authorised personnel on a need-to-know basis; all staff with access to personal data are subject to confidentiality obligations.

abc65 conducts regular internal reviews of its data handling practices and access controls. Passwords are stored using a one-way cryptographic hashing algorithm — abc65 support staff cannot view or retrieve your password in plain text, which is why account recovery is handled through a reset flow rather than password retrieval.

Despite these measures, no internet-connected system can guarantee absolute security. You play an important role in keeping your account safe: use a strong, unique password for your abc65 account, never share your login credentials or OTP codes with anyone, and contact [email protected] immediately if you believe your account has been compromised.

5.2 Data Retention Periods

abc65 retains your personal data for the following periods, after which data is securely deleted or anonymised:

• Active account data (registration, contact, gameplay): Retained for the lifetime of your account and for a period of up to 5 years following account closure, to satisfy record-keeping obligations and to handle any retrospective disputes or regulatory inquiries.
• KYC documents: Retained for a minimum of 5 years from the date of verification, in line with standard financial services compliance requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Support communications: Retained for 2 years from the date of the last communication in a support thread, unless the communication relates to an ongoing dispute or legal matter.
• Technical / server logs: Retained for up to 90 days for security monitoring purposes, after which they are automatically purged.

Where you request deletion of your account and personal data, abc65 will action your request within a reasonable timeframe subject to any overriding legal retention obligations. Data that must be retained for legal or regulatory reasons will be isolated and will not be used for any other purpose during the retention period.

To exercise any of the rights listed above, please submit a written request to [email protected] with the subject line "Privacy Rights Request" and a clear description of the right you wish to exercise and the specific data concerned. abc65 will verify your identity before processing any data rights request to ensure that personal data is not disclosed or deleted at the request of an unauthorised party. We will respond to all valid requests within 30 days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Please note that certain rights are subject to limitations. For example, the right to erasure does not apply where abc65 is required to retain data to comply with a legal obligation — such as the 5-year financial record retention requirement described in Section 5. Where a right cannot be fulfilled in full, abc65 will explain the reason in writing and action the request to the fullest extent possible.

7.1 Payment Service Providers

abc65 integrates with bKash, Nagad, Rocket, and Upay for mobile banking transactions, as well as Visa and Mastercard for card payments. When you initiate a transaction, you are interacting with both abc65 and the relevant payment provider's systems. Each payment provider operates under its own privacy policy and data handling practices. abc65 encourages you to review the privacy policies of any payment provider you choose to use. abc65's data sharing with payment providers is limited strictly to what is required to initiate, confirm, and record the specific transaction.

7.2 Game Providers

Games on abc65 are delivered through integrations with third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, a session is opened with the relevant provider's game server. The data shared is limited to an anonymised session token, your current wagerable balance for that session, and the game result at the conclusion of play. Your full identity and payment details are never shared with game providers.

7.3 External Links

abc65 does not publish external links to third-party websites within its platform content. Should any such links appear — for example, in a support communication or informational notice — please be aware that abc65 is not responsible for the privacy practices or content of any external website. Visiting an external link is at your own discretion and risk.

7.4 Analytics Services

abc65 uses first-party server-side analytics to track aggregate platform usage metrics such as page views, session counts, and game category popularity. These analytics are processed internally and are not shared with third-party analytics vendors. No third-party analytics scripts (such as Google Analytics or Meta Pixel) are embedded on the abc65 platform, which means your browsing behaviour on abc65 is not shared with external advertising networks.

7.5 Cloud Infrastructure

abc65's platform is hosted on cloud infrastructure provided by reputable cloud service providers. These providers act as data processors on abc65's behalf under contractual data processing agreements. They do not have access to your personal data in an identifiable form beyond what is technically required to operate and maintain the servers on which the platform runs. Infrastructure providers are prohibited by contract from using abc65 customer data for any purpose other than delivering hosting services to abc65.

8.1 Contacting abc65 About Privacy

If you have any questions, concerns, or complaints about how abc65 handles your personal data, or if you wish to exercise any of your privacy rights as described in Section 6, please contact us in writing at the following address:

Privacy Enquiries — abc65
Email: [email protected]
Subject line: "Privacy Enquiry" or "Privacy Rights Request"
Response time: Within 5 business days for general queries; within 30 days for formal rights requests (Bangladesh Standard Time, UTC+6).

abc65 takes privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you are entitled to escalate the matter through the dispute resolution process described in our Terms & Conditions.

8.2 Updates to This Privacy Policy

abc65 reviews this Privacy Policy periodically and may update it to reflect changes in the platform, changes in data processing practices, or developments in applicable data protection standards. When changes are made, the updated policy will be published on this page with a revised effective date displayed at the top. For material changes — those that significantly affect how we collect, use, or share your personal data — abc65 will notify registered users by email to their registered address at least 14 days before the changes take effect. Your continued use of the abc65 platform after the revised policy becomes effective constitutes your acceptance of the updated terms. If you do not agree with any material change, you should cease using the platform and contact support to request account closure.